* this is a well built ladder, and once in place is very very stable. start with a smaller size little giant or a 28' extension ladder. so i would say if you have never owned an extension ladder then this would not be a good "starter" ladder. third, it helps to have a good "ladder sense" gained from experience as you think about where / how to place it and move it around and up and down without crashing it or putting undue stress on the joint at the top. and even then, you need to be able to control the weight as you open and close it. second, unless you are 6'6" tall and very very strong you will need another person or some other way to "foot" the ladder to get it up and down. first, you have to be comfortable being that high up, especially when away from a wall such as you would have with an ordinary ladder. * this is a ladder (the 21 footer) for an experienced ladder user, for several reasons. looking over the other customer reviews, i would reinforce / add some comments: i have painted a number of houses over the years and am handy with 28' extension ladders. it was 75 recessed change outs, but 6 in the entrance were really high, I said to myself, "If I get the job, I will figure it out" Well, I got the job :) this ladder saved me. Without this ladder, I don t know how I could had finished the job. Next time I will be better prepared when I use it. Ladder is great quality, and does a great job. Little practice will go a long way, especially if your sending employees. scaffolding would not do it, as recessed were over stairs way high and a giant chandelier in the middle. We had it in a staircase and on main floor, what a pain in the ass. Its Big It's bulky, Almost impossible for 2 people to stand up ladder after extending, The very top will lock, and you wish it wasn't locked, Now someone has to go up there and unlock it. You really have to be prepared and practice bf bringing to customers house. One time it was folding on its-self, and I had to jump off, only 6 ft off ground. We did not prepare, or practice, and we likely looked like a comedy act. This ladder requires some practice, and review You Tube videos.
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